A simple two-column script is great for transparency of current state activity. A script makes drafting a process flow very easy!

Whether you build, buy, or rent, your technology - your systems - are instrumental to innovation decisions. Have your inventory ready for those decisions!

Transparency for your Current State is instrumental to know what is most valuable and urgent to innovate next.

Every organization must welcome and capture ideas for change. A Change Log is a form of Suggestion Box. Let stakeholders know you understand their ideas, and you are prioritizing them among other ideas.

Every innovation professional should have a grasp of the share of their time they spend on innovation, versus operations, versus chaos. Managers should be approximately on the same page with their employee’s view of their pie chart.

Frameworks for feedback can be simple and helpful! Here is one such framework. For every point of feedback, ask reviewers to share these three ingredients.

Before a crisis occurs, know the assets most likely impacted.

How you see yourself in your market - finances, customer, competition, and the value chain.

Actively and passively collected information to help you determine what to improve about your customer’s experience.

Every team needs and wants to know where it’s going! A roadmap is the vehicle to set expectations about how the customer and stakeholder experiences are soon to improve.

Before a crisis occurs, know the questions you need to answer for your organization.