Crisis Reaction Plan
“It is not the strongest of the species who survive, nor the most intelligent, but the one most responsive to change.”
The formal disciplines surrounding crisis are called BCP (Business Continuity Planning) and DR (Disaster Recovery).
In a crisis, you need two scripts. One script guides what to communicate to your team. This second script guides what documentation to review so you can redirect employees’ attention.
CX Hierarchy — determine which of your operations to demote or pause
Roadmap — determine which of your projects to demote or pause
Change Log — in a single row, describe the problematic current state and the future state.
Project Charter — identify your team, scope, risks, mitigations
Future State Scripts — list actors, actions, and timing for the path toward what qualifies as healthy and safe
Training Approach & Materials — verify how and what you need to explain what executing the future state
Deployment Plan — identify when the team will reassemble to share new information (e.g., minutes or hours from now)
Deployment Execution — give Green Light to execute Future State script
Upstream Asset: Crisis Communication