The RACI matrix almost got it right but still harbors too much ambiguity. In your team’s formal planning, govern only what is worth documenting outside email, and nothing else. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

The intersection of the innovator and the customer resembles the intersection of an artist and their audience. Resemblances include a performance, celebrations, getting past perfectionism, creating moments that matter, and building a legacy.

Documentation is unpopular to build, but once you have it, it’s valuable to your current and future teams. Documentation is valuable for so long, it qualifies as an Asset Portfolio.

Surely some activities in your organization are important to measure. A scorecard captures the “Metrics That Matter” - Leading and Lagging. Historical, Current, and Target values.

Barriers, Risks, Issues, Questions (BRIQ) - until you know exactly what to do with them, get them on paper somewhere - a kind of parking lot!

Your colleagues, especially your manager, need to know if you’re bored, buried, or somewhere in between. Share your workload so the team can balance the workload!

Perceptions of health are important! They can be as easy to share as Red, Yellow, and Green. THEN the conversation starts!

Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

At the start of every project, to accomplish the first “A” in ADKAR, notify your stakeholders. An Awareness Blast is a low-maintenance way to let stakeholders know they need to contribute, and they need to help to identify other stakeholders who need to contribute.

“K” - Knowledge - is the heart of ADKAR. Before you dig into detail of actual training material, put to paper all the expectations surrounding your training activities. Often, a Training Approach can apply across projects.

To manage the People side of Change, apply a framework such as ADKAR (owned by PROSCI). Shepherd your stakeholders through Awareness, Desire, Knowledge, Ability, Reinforcement with corresponding assets.

Verb Sprawl is a real problem that slows teams down. In planning your team’s work, instead of governing meetings or emails, govern what is worth documenting outside email. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.