There is a time and place for exotic word choice. Your project plan is not that place. Verb Sprawl creates ambiguity and noise. Verb Sprawl slows your planning and slows the interpretation of your plan.

The RACI matrix almost got it right but still harbors too much ambiguity. In your team’s formal planning, govern only what is worth documenting outside email, and nothing else. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

Project-specific calculations are important but can be optimistic and unrealistic. What’s more constructive is cross-project prioritization. Instead of sweating calculations, ensure your organization starts, completes, and prioritizes the right work.

Bundling a group of highly-paid employees into a group labeled a Steering Committee fosters a culture of ambiguity, ego, exclusivity, and high cost. Assign those individuals to maximize speed, quality, inclusivity, and durability.

In innovation, most attention is the work within the project. Before your next project begins, consider what questions your team should answer. This documentation provides transparency, alignment, and sets you up for success.

Documentation is unpopular to build, but once you have it, it’s valuable to your current and future teams. Documentation is valuable for so long, it qualifies as an Asset Portfolio.

Manage your team like a factory because you want discipline, predictability, rhythm. Manage like a factory because you care about speed, quality, and waste.

It’s one thing to identify what a user wants to be able to accomplish. It’s another thing to capture what they consider a chore and want to leave their scope of responsibility.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Barriers, Risks, Issues, Questions (BRIQ) - until you know exactly what to do with them, get them on paper somewhere - a kind of parking lot!

Perceptions of health are important! They can be as easy to share as Red, Yellow, and Green. THEN the conversation starts!

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.