Approachability is an advantage. Making coaching easy is an advantage. This tool minimizes the effort to manage expectations, manage perceptions, and share helpful feedback across three communication channels.

Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

It’s one thing to identify what a user wants to be able to accomplish. It’s another thing to capture what they consider a chore and want to leave their scope of responsibility.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Your colleagues, especially your manager, need to know if you’re bored, buried, or somewhere in between. Share your workload so the team can balance the workload!

Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

Everything you learn on the dance floor is valuable off the dance floor - especially on an innovation team. Hygiene, attentiveness, self-awareness, trust, mechanics, style, mistakes, gentleness, community, diversity, interchangeability, and elasticity. The learning never stops. Leaders, meet your partner where they are!

A project charter is pretty common. But rigor varies widely. A rigorous template ensures your ensemble asks and answers the right questions early.

Don’t rely on HR to define and govern feedback. Own it. Conduct it yourself. Be approachable. Groom it in others. Isolate feedback into three communication channels: email etiquette, meeting etiquette, and deliverable contribution. Neutralize personality conflict. Ask and negotiate “What do you want me to do differently?”

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

Details of your Current State that help you determine the most compelling innovations to pursue.