Approachability is an advantage. Making coaching easy is an advantage. This tool minimizes the effort to manage expectations, manage perceptions, and share helpful feedback across three communication channels.

The intersection of the innovator and the customer resembles the intersection of an artist and their audience. Resemblances include a performance, celebrations, getting past perfectionism, creating moments that matter, and building a legacy.

In innovation, most attention is the work within the project. Before your next project begins, consider what questions your team should answer. This documentation provides transparency, alignment, and sets you up for success.

In a fast-moving world, you need a simple framework for weekly reflection. Your colleagues don’t have to finish and share every sentence every week, but everyone must be thoughtful of these every week. Own your praise. Own your critique. Own your silence.

Don’t rely on HR to define and govern feedback. Own it. Conduct it yourself. Be approachable. Groom it in others. Isolate feedback into three communication channels: email etiquette, meeting etiquette, and deliverable contribution. Neutralize personality conflict. Ask and negotiate “What do you want me to do differently?”

Details of your Current State that help you determine the most compelling innovations to pursue.

High-level and detailed names of how your customer experiences your products and services, in their language and through their lens.

Every organization must welcome and capture ideas for change. A Change Log is a form of Suggestion Box. Let stakeholders know you understand their ideas, and you are prioritizing them among other ideas.

Which of your culture traits can you trace to impacting your vigilance? Upfront rigor has a different cost than procrastinated quality. Choose Prepare over Repair.

Actively and passively collected information to help you determine what to improve about your customer’s experience.