Innovation professionals spend a lot of time in meetings. Rethink the relationship between meetings and “real work.” Have a firm grasp of the numerous ingredients of effective meetings.

Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

Your customers and employees have enough negative experiences and surprises. With a methodology that enforces collaboration and elegance, you can create positive surprises. Build Moments That Matter.

Everything you learn on the dance floor is valuable off the dance floor - especially on an innovation team. Hygiene, attentiveness, self-awareness, trust, mechanics, style, mistakes, gentleness, community, diversity, interchangeability, and elasticity. The learning never stops. Leaders, meet your partner where they are!

In a fast-moving world, you need a simple framework for weekly reflection. Your colleagues don’t have to finish and share every sentence every week, but everyone must be thoughtful of these every week. Own your praise. Own your critique. Own your silence.

Which of your culture traits can you trace to impacting your quality? Consider purpose, defects, favoritism, loyalty, fairness, fear, franticness, task conflict, personality conflict, career security, job security, optimizing globally, optimizing locally. Fix your culture. Fix your Quality.

Every organization must welcome and capture ideas for change. A Change Log is a form of Suggestion Box. Let stakeholders know you understand their ideas, and you are prioritizing them among other ideas.

Actively and passively collected information to help you determine what to improve about your customer’s experience.