Project-specific calculations are important but can be optimistic and unrealistic. What’s more constructive is cross-project prioritization. Instead of sweating calculations, ensure your organization starts, completes, and prioritizes the right work.

Bundling a group of highly-paid employees into a group labeled a Steering Committee fosters a culture of ambiguity, ego, exclusivity, and high cost. Assign those individuals to maximize speed, quality, inclusivity, and durability.

Innovation professionals spend a lot of time in meetings. Rethink the relationship between meetings and “real work.” Have a firm grasp of the numerous ingredients of effective meetings.

Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

At the start of every project, to accomplish the first “A” in ADKAR, notify your stakeholders. An Awareness Blast is a low-maintenance way to let stakeholders know they need to contribute, and they need to help to identify other stakeholders who need to contribute.

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

The lifecycle and journey of the human-centered experience.

Visual representation of the current customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Every week, every team member should share a snapshot of their recent accomplishments and their near-future plans. “Manage up” without “kissing up.”