A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Your colleagues, especially your manager, need to know if you’re bored, buried, or somewhere in between. Share your workload so the team can balance the workload!

Which of your culture traits can you trace to impacting your waste? Consider whiplash, noise, inauthenticity, idle work, idle worker, Reply All’s, Backlog, last-minute cancellations, too many cooks, unused talent, and mismatched collaboration and competition. Fix your culture. Fix your Waste.

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

Visual representation of the current customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Every week, every team member should share a snapshot of their recent accomplishments and their near-future plans. “Manage up” without “kissing up.”

Which of your culture traits can you trace to impacting your elasticity and resilience? Consider idle work, idle workers, a balanced innovation pipeline, spontaneous alternatives for stakeholders, and if you blame a hiring decision. Fix your methodology. Fix your elasticity.