Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

Of course not every team member is immediately aligned. Some stakeholders work to undermine the mission, the sense of teamwork, or an individual. Without actually using Aikido in your office, you need tools to neutralize contrarians without injuring them.

Which of your culture traits can you trace to impacting your waste? Consider whiplash, noise, inauthenticity, idle work, idle worker, Reply All’s, Backlog, last-minute cancellations, too many cooks, unused talent, and mismatched collaboration and competition. Fix your culture. Fix your Waste.

High-level and detailed names of how your customer experiences your products and services, in their language and through their lens.

Every organization must welcome and capture ideas for change. A Change Log is a form of Suggestion Box. Let stakeholders know you understand their ideas, and you are prioritizing them among other ideas.

Which of your culture traits can you trace to impacting your vigilance? Upfront rigor has a different cost than procrastinated quality. Choose Prepare over Repair.

Actively and passively collected information to help you determine what to improve about your customer’s experience.