Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

At the start of every project, to accomplish the first “A” in ADKAR, notify your stakeholders. An Awareness Blast is a low-maintenance way to let stakeholders know they need to contribute, and they need to help to identify other stakeholders who need to contribute.

Meetings are great opportunities for team members to build upon each others’ ideas. Meetings are critical for alignment. Know every trait of a good meeting in order to maximize them.

Although your innovation team is not literally a theater company, you should manage it like one because you want all the same things: a great environment, a great story for your customers, a great experience for your actors, auditions for the right roles, a sense of belonging, low re-invention of the wheel, and the integration of numerous moving parts. Memories, Moments That Matter, and a Standing Ovation.

In a fast-moving world, you need a simple framework for weekly reflection. Your colleagues don’t have to finish and share every sentence every week, but everyone must be thoughtful of these every week. Own your praise. Own your critique. Own your silence.

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

Visual representation of the current customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Facilitating meetings is a difficult job, which is why its so valuable and why Facilitation is a profession in itself. Skilled facilitation keeps morale, value, and alignment high.