Approachability is an advantage. Making coaching easy is an advantage. This tool minimizes the effort to manage expectations, manage perceptions, and share helpful feedback across three communication channels.

Barriers, Risks, Issues, Questions (BRIQ) - until you know exactly what to do with them, get them on paper somewhere - a kind of parking lot!

Everything you learn on the dance floor is valuable off the dance floor - especially on an innovation team. Hygiene, attentiveness, self-awareness, trust, mechanics, style, mistakes, gentleness, community, diversity, interchangeability, and elasticity. The learning never stops. Leaders, meet your partner where they are!

Don’t rely on HR to define and govern feedback. Own it. Conduct it yourself. Be approachable. Groom it in others. Isolate feedback into three communication channels: email etiquette, meeting etiquette, and deliverable contribution. Neutralize personality conflict. Ask and negotiate “What do you want me to do differently?”

A culture of reflection, honesty, and humility leads to healthy organizational improvements. Asking the two questions, “What did we do well?” and “What could we improve?” is lazy. These breed mediocrity and fail to bring out people’s best ideas. There is a pattern in the problems. Micro-mentor yourself monthly using constructive language. Make your success inevitable.

Which of your culture traits can you trace to impacting your quality? Consider purpose, defects, favoritism, loyalty, fairness, fear, franticness, task conflict, personality conflict, career security, job security, optimizing globally, optimizing locally. Fix your culture. Fix your Quality.

Which of your culture traits can you trace to impacting your speed? Consider trust, ambiguity, interruptions, fatigue, burnout, bottlenecks, egos, hero mentality, simplicity, complexity, silos, bureaucracy, meeting gridlock, and email overload. Fix your culture. Fix your Speed.

Details of your Current State that help you determine the most compelling innovations to pursue.

High-level and detailed names of how your customer experiences your products and services, in their language and through their lens.

Which of your culture traits can you trace to impacting your elasticity and resilience? Consider idle work, idle workers, a balanced innovation pipeline, spontaneous alternatives for stakeholders, and if you blame a hiring decision. Fix your methodology. Fix your elasticity.

Actively and passively collected information to help you determine what to improve about your customer’s experience.