Approachability is an advantage. Making coaching easy is an advantage. This tool minimizes the effort to manage expectations, manage perceptions, and share helpful feedback across three communication channels.

It’s one thing to identify what a user wants to be able to accomplish. It’s another thing to capture what they consider a chore and want to leave their scope of responsibility.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Meetings are great opportunities for team members to build upon each others’ ideas. Meetings are critical for alignment. Know every trait of a good meeting in order to maximize them.

Although your innovation team is not literally a symphony, you should manage it like one because you want all the same things: accountability, clarity, harmony, attention to detail, synchronization, forgiveness, and a great performance. The language, habits, and culture of making music form a Graceful Factory.

In a fast-moving world, you need a simple framework for weekly reflection. Your colleagues don’t have to finish and share every sentence every week, but everyone must be thoughtful of these every week. Own your praise. Own your critique. Own your silence.

Don’t rely on HR to define and govern feedback. Own it. Conduct it yourself. Be approachable. Groom it in others. Isolate feedback into three communication channels: email etiquette, meeting etiquette, and deliverable contribution. Neutralize personality conflict. Ask and negotiate “What do you want me to do differently?”

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

High-level and detailed names of how your customer experiences your products and services, in their language and through their lens.