An innovation team that emulates the arts has a competitive advantage. These culture traits include balance, vigilance, rejection, failure, and resilience.

An innovation team that emulates the arts has a collaborative advantage. These culture traits include safety, authenticity, welcoming beginners, trust, listening, practicing, and rehearsing together.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

Meetings are great opportunities for team members to build upon each others’ ideas. Meetings are critical for alignment. Know every trait of a good meeting in order to maximize them.

The Agile Manifesto served innovation teams well for a couple decades. This post explains eight reasons why it no longer serves teams well and why it’s time to move on.

Although your innovation team is not literally a theater company, you should manage it like one because you want all the same things: a great environment, a great story for your customers, a great experience for your actors, auditions for the right roles, a sense of belonging, low re-invention of the wheel, and the integration of numerous moving parts. Memories, Moments That Matter, and a Standing Ovation.

A project charter is pretty common. But rigor varies widely. A rigorous template ensures your ensemble asks and answers the right questions early.

Which of your culture traits can you trace to impacting your quality? Consider purpose, defects, favoritism, loyalty, fairness, fear, franticness, task conflict, personality conflict, career security, job security, optimizing globally, optimizing locally. Fix your culture. Fix your Quality.

The lifecycle and journey of the human-centered experience.