The intersection of the innovator and the customer resembles the intersection of an artist and their audience. Resemblances include a performance, celebrations, getting past perfectionism, creating moments that matter, and building a legacy.

Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

Which of your culture traits can you trace to impacting your quality? Consider purpose, defects, favoritism, loyalty, fairness, fear, franticness, task conflict, personality conflict, career security, job security, optimizing globally, optimizing locally. Fix your culture. Fix your Quality.

Your organization might be caught in meeting gridlock and email overload. You cannot just talk and email your way to success. You must document things outside email. It’s dry, sterile, unforgiving, and ruthless. But documentation keeps its value. A ruthless factory results in a valuable Asset Portfolio.

Actively and passively collected information to help you determine what to improve about your customer’s experience.