Approachability is an advantage. Making coaching easy is an advantage. This tool minimizes the effort to manage expectations, manage perceptions, and share helpful feedback across three communication channels.

The RACI matrix almost got it right but still harbors too much ambiguity. In your team’s formal planning, govern only what is worth documenting outside email, and nothing else. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

Some common documentation is counterproductive: meeting minutes, a public task list, a RAIL, FAQ, and more. You should know what to avoid, why to avoid them, and what to create instead.

The Agile Manifesto served innovation teams well for a couple decades. This post explains eight reasons why it no longer serves teams well and why it’s time to move on.

Legacy methodologies emphasize software. That’s not what makes innovation difficult. Elegance is a methodology that shapes how people interact, collaborate, and govern. Elegance is a combination of discipline and empathy - ruthlessness and grace.

Verb Sprawl is a real problem that slows teams down. In planning your team’s work, instead of governing meetings or emails, govern what is worth documenting outside email. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

Three metaphors give structure to the book. The metaphor of a factory shapes the Why. The metaphor of an Asset Portfolio - a documentation inventory forms the What. The metaphor of the Performing Arts shapes the How of the Innovation Factory.

Don’t rely on HR to define and govern feedback. Own it. Conduct it yourself. Be approachable. Groom it in others. Isolate feedback into three communication channels: email etiquette, meeting etiquette, and deliverable contribution. Neutralize personality conflict. Ask and negotiate “What do you want me to do differently?”

Use Five Verbs to pace, synchronize, and assign building your project’s Asset Portfolio.

The lifecycle and journey of the human-centered experience.